Your data throughput speed will be returned to normal levels upon your next service redemption. Please be informed that, your data throughput speed for your phone has been reduced because your current data usage levels violate sections six and seven of the terms and conditions of service. Mike: just got it back from Samsung repair deptвЂ¦ : Please allow me a moment to check on your account. : Thank you for visiting Straight Talk Wireless. Mike: my data is not working on my phone? ItвЂ™s not a nice thing to do in general, but in this case itвЂ™s a bad idea as well as a pointless threat. We havenвЂ™t retouched MikeвЂ™s spelling or punctuationвЂ¦or the Straight Talk repвЂ™s.ДЄs a disclaimer before you read on, weвЂ™d like to point out that threatening to say bad things about a company on the Internet is pretty much a waste of everyoneвЂ™s time when youвЂ™re dealing with with a low-level chat agent who mostly communicates by posting the same poorly pre-written answers over and over. We are posting the chat transcript in all of its repetitive, robotic glory. A sample sentence: вЂњIf your data usage still excessive and adversely impacting our service levels then it will result for not having a data service at all.вЂќ The agent explained that the carrier monitors customersвЂ™ data usage and cuts them off at a certain point, but that she couldnвЂ™t tell him how much data he had used, or what that mysterious tipping point actually is. Even if he had been, the chat agent was only able to speak in awkwardly-worded text macros. Mike finds this confusing, since he wasnвЂ™t using the phone during most of March. He has used too much data, insisted a chat agent. The problem is that his mobile carrier, Straight Talk, has throttled his data access down to nothing. Oh, no! Would it have to go back for more repairs already? WellвЂ¦ no, that wasnвЂ™t the problem. When it came back, shortly afterward his data stopped working. MikeвЂ™s phone spent two weeks in the repair depot at Samsung.

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